Check the emails Spine has sent

The email log lists “Every email Spine sends — to customers and your team — and what happened to it. Kept for 180 days.” Use it to check that a customer got their invoice, or to find out why they didn’t.

Who can do this

Only Owners. Staff and Field users don’t see the link, and get the no-access page at its address.

1. Open the email log — In Settings, pick Email log under Team, or press Email log in Settings › Emails. From a quote’s or invoice’s “Email failed” message, See it in the email log opens it showing only that record’s emails.

2. Read the cards — Waiting (queued or retrying), Failed in the last 7 days and Sent today. Press Waiting or Failed in the last 7 days to show only those emails; press it again to clear.

3. Find an email — Search the recipient, subject or record number, or filter by Status, Kind and Show emails from (last 7, 30, 90 or 180 days).

4. Read the row — Each email shows When, To, Subject, its kind, the Record it’s about (a link), the Status — Queued, Retrying, Sending, Sent, Failed or Cancelled — the Attempts (“2 of 4”) and, if it failed, the last error.

The Email log: Waiting, Failed in the last 7 days and Sent today cards above the list of emails with their status and attempts

Retry or cancel an email

Open an email’s row menu.

• Retry now — for a failed or retrying quote, invoice, reminder or notification email. “Retry this email?” says who it goes to; Retry email queues it again with its attempts starting over.
• Open the record — for emails that were sent straight away (credit notes, receipts, refunds, statements, invitations, password resets, tests, digests, data exports). Send it again from the record.
• Cancel — for an email that’s still waiting. “Cancel this email?” says it won’t be sent; Cancel email stops it and the row shows who cancelled it.

An email that’s sending or already sent can’t be cancelled.

Caution

If email isn’t set up, the log warns “Email isn’t set up” with how many are waiting. Those emails aren’t tried and use no attempts; they go out once email is set up and Spine restarts. If emails keep failing, the warning reads “Emails are failing” with the last error. See Email.