Deactivate or reactivate someone

When someone leaves, deactivate them. They can’t sign in or open anything from that moment, on the web or the phone, but their records, history and Teams stay. Their name still shows on the quotes, invoices and notes they created. Spine doesn’t delete people.

Who can do this

Only Owners. You can’t deactivate yourself or the Primary Owner.

Deactivate someone

1. Find the person — Go to Team › Users on the Active tab and open their row menu.

2. Choose Deactivate — “Deactivate name?” says they can’t sign in or open anything from now on, and that their records, history and Teams stay.

3. Confirm — Press Deactivate. The toast says they’ve been deactivated, and they move to the Deactivated tab.

What happens when someone is deactivated

• Their sessions stop working for your business at once, on every device.
• Any AI agents they connected are disconnected. See Connected agents.
• Their name stays on everything they did, and the audit log keeps their history.
• People from the demo data are marked Demo. Deactivating one notes that they go when the demo data is deleted.

Caution

If you’re about to deactivate someone because their password may be known to others, consider setting a new password instead — it signs them out everywhere while keeping their access.

Reactivate someone

1. Open the Deactivated tab — Go to Team › Users and choose Deactivated.

2. Choose Reactivate — Open their row menu. “Reactivate name?” says they get their previous role and Teams back and can sign in again.

3. Confirm — Press Reactivate. The toast says they can sign in again.

Agents they had connected don’t come back; they connect them again if they need them.

Taking someone off one Team

To reduce what someone can do without removing their access, take them off a Team instead. See Add and remove people on a Team.